Operations Supervisor

Job Description

Job Title: Operations Supervisor

 Department: Operations

Division: Great Yarmouth

 Reports To: Business Unit Manager

Overall Objective / Purpose of Role: (1-2 sentences explaining why the position exists and its major expected results or objectives)

Plan, organise and lead operations to ensure they are conducted in line with the companies written procedures, including health and safety, operational and other required guidelines.

Proactively supervise the ports operational areas including vessels, quays and other working areas.

Accountable for the duties of the general operatives, and any third-party labour or contractors under their own or the company’s control.

Work with other colleagues within the business to deliver customer-focused services and support.

Main Duties and Specific Accountabilities: Major responsibilities of the position in order of importance  – Level Full/Partial/ Supporting

Provide effective and proactive supervision and leadership of General Operatives, third party labour, contractors, and users of Port controlled quays. –   F

Promote a positive health and safety culture that complies with business requirements and expectations.  – F

Operate in accordance with company health & safety requirements to include; Safety Management System, Safe Systems of Work, Risk Assessments, Golden Rules.  – F

Operate in hazardous and challenging outdoor environments.   – F

Ensure the safe and efficient discharge of vessels.  – F

Ensure that operations follow the required plans and procedures. – F

Ensure the safe and efficient operation of all activities, and actively look for and promote improvement opportunities. -F

Ensure the company’s systems, records and forms are completed accurately and on time. – F

Produce risk assessments, dynamic risk assessments and toolbox talks and deliver to colleagues. – F

Produce and administrate vessel operation pack documentation, for provision to company and client. – F

Deliver effective leadership and excellent communication. – F

Deliver specific Operational Requirements as set out in the ‘Operations Responsibility Matrix’. – F

Liaise with customers and agents to ensure provision of a professional and well organised service, maximising revenue opportunities where possible.  – F

Work on a flexible pattern operating on a 24-hour, 7-day week basis. – F

Experience and knowledge

  • Experience of port and cargo handling operations.
  • Experience gained in operational leadership activities.
  • Knowledge of port charges, agreements and contracts.
  • Knowledge of best health and safety practise and procedure.


  • Relevant to the activities and duties to be undertaken, ideally a mix of qualifications and evidenced experience in a similar role.

Key relationships – listed in order of frequency of communications


  • Operations manager
  • Operations department
  • QSSHE Department
  • Business unit manager


  • Customers
  • Agents
  • Third party labour providers and contractors
  • Public

Health and safety

We are committed to a workplace free from harm and has launched a Safety365 strategy to help deliver the highest health and safety standards. The law requires that an employee takes reasonable care of their health and safety and that of others who might be affected by their acts or omissions. The employee is also required to cooperate with its employer in matters of regulatory compliance including adherence to all safe operating procedures and safe systems of work. An employee should report hazards, near misses and injuries by the appropriate channels.

Frequent daily exposure within an office environment and infrequent exposure to all operational areas including vessels, aerial sites, quayside and secondary supporting operational areas.

To promote good Health and Safety in the workplace through actions and leadership. Be familiar with all Health and Safety legislation as it pertains to your work or supervising area

Role demands

Awareness of the HR/IR/Operations environment including exposure to periods requiring prolonged concentration, frequent interruption and multitasking.

Demands will require the individual to have an inherent ability to handle and prioritise multiple tasks, projects and change in a fast-moving operational environment.

A prerequisite to enable the above will require the individual to have a flexible approach to working hours and the ability to handle emotional issues (Direct Reports) where applicable and large groups of operational employees.

Hours of work and work pattern

Annualised Hours – 2088 per annum

7 days per week changeable and flexible to meet the demands of the business

Out of Hours On-call Duty Manager requirement on roster

People management responsibilities direct and indirect reports

 Direct management – 10 personnel (variable)

The work pattern is fixed to current business needs. The company reserves the right to change the work pattern subject to written notification and consultation in accordance with current Human Resource Policy.

You may be required under the direction of your line manager to undertake duties of your direct subordinates or manager for temporary periods for instance to cover for sickness or absence.

Applicants must apply by sending their cv to info@dextersgy.co.uk or call our office on 01493 718696 to speak to a member of our team.

To apply for this job email your details to info@dextersgy.co.uk

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